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Frequently Asked Questions

General
What is ASCEND Air?

ASCEND Air is a business jet travel membership. For one monthly fee, our members can select and book seats from dozens of private flights weekly across Southeast Asia, all at prices comparable to commercial travel.

 

Flying with ASCEND Air is a hassle-free travel experience that gets you from city to city in half the time. As a member, you can arrive just 15-minutes before departure, check-in with ease through private terminals and fly to private airports close to the city.

How does ASCEND Air work?
Unlike traditional airlines where you buy a seat everytime you fly, ASCEND Air is a membership club offering access to dozens of private flights for one fixed monthly fee. We have various tiers of memberships to cater to your unique travel needs.
 
Once you're enrolled as a member, you will be able to book a seat on any of our private flights. Our dedicated members portal allows you to book, change and cancel flights in 30 seconds.
 
Once a flight is booked, simply arrive 15 minutes before departure at the designated private airport. Skip the queues and the crowds and fly in first class comfort alongside other successful professionals!
Who is ASCEND Air for?

ASCEND Air was created exclusively for an emerging generation of frequent business travellers in the Southeast Asia region. If you are currently flying commercial for two round trips or more every month in the regions we serve, ASCEND Air is perfect for you.

 

No need to waste valuable time with checking in early, queuing at immigrations or traveling to/from international airports far away from the city.

We have streamlined the entire flying experience with the aim of maximising your time. By traveling through private airports close to the city, you will be able to save up to 2 hours each flight to do the things that matters most.

What makes it different from flying commercial?

Unlike flying commercial where there are long lines at immigrations, crowds at the airports and long waiting times (and sometimes even delays!), ASCEND Air offers a seamless travel experience for our members.

For one fixed monthly fee, ASCEND Air members receive multiple private flight privileges. You can arrive just 15-minutes before departure and check-in with ease through private terminals. We depart and arrive at convenient private airports, removing the hassle of queues and crowds at larger airports. These private airports are often closer to the city, saving you precious traveling time on the ground.

On board an ASCEND Air flight, you will always fly in first class comfort on large-sized executive aircrafts. Whether you are catching up on work, reading a book or just enjoying the flight, you will arrive feeling refreshed.

Lastly, an ASCEND Air member is part of an elite community of entrepreneurs, professionals and creatives who believe in maximising their time.

What makes it different from other private and/or charter companies?

Flying in a private or chartered flights can be restrictingly expensive and requires much planning in advance. ASCEND Air provides a hassle-free, private flight experience at a cost no more than what it does to fly commercial. Our members can effortlessly book a flight even minutes before departure and enjoy the same level of comfort and convenience of private flights.

 

At launch, ASCEND Air will fly regular flights between Singapore, Kuala Lumpur and Jakarta frequently.

Are there any other fees involved?

All flight changes and cancellations made 24 hours before departure are free-of-charge, and so are your luggages and the refreshments on board.

What is the ASCEND Community?

Joining ASCEND Air is akin to joining a country club in the skies where each individual is a valued member and not just a passenger. When you join ASCEND, you become part of an elite community of travelers who seek to maximise their time.

 

Beyond the private flight experience, our members elevate their personal and professional lives through the relationships that they build with the community.

Memberships
What membership plans are available?

ASCEND Air has a variety of individual and corporate plans available. The difference in the plans is the number of Flight Credits available per month.

 

Flight Credits are used to book a seat on any of our private flights. A one way flight between Singapore and Kuala Lumpur uses 1 Flight Credit, while a one-way flight between Singapore and Jakarta uses 2 Flight Credits.

Is there a corporate plan for businesses?

Yes, ASCEND Air offers corporate plans for all businesses regardless of size. We work closely with each individual company to tailor customised corporate solutions to suit your unique travel needs. If you are interested in a corporate membership plan, please fill out the form here.

How do I sign up as a member?

To apply for a membership, simply fill out the form here. To ensure an optimal experience for each member, we have limited the number of memberships in each city.

What if I want to cancel my membership?

After the introductory period (90 or 180 days depending on the membership), you can cancel your membership anytime with a written, 30-day notice sent to us.

In-Flight Experience
What aircraft do you use? How safe is it?

ASCEND Air uses a variety of aircrafts for our flights, with the most common ones being Embraer ERJ135/145 regional jets. The ERJ135/145 has been beautifully reconfigured into 16-20 seats executive aircrafts with class leading reliability, safety and comfort. The interior cabin has been exquisitely designed and fitted with comfortable and spacious leather seats in a 1-1 configuration.

 

Safety is our top priority and we have selected the ERJ135/145 as it has one of the best overall safety records in commercial aviation.

Who flies the aircraft?

ASCEND Air does not own or operate aircrafts. We partner with licensed and registered aircraft operators to manage, operate and maintain the aircrafts on our behalf. Prior to operations, we screen each operator through a rigorous screening process. The safety of our members is our top priority and we ensure that all operators that we bring on board have a strong track record of safety, compliance and flight experience.

Our dedication to safety and comfort ensures that every flight with ASCEND Air is one that is comfortable and enjoyable.

Bookings
How do I book flights?

Once you are enrolled as a member, you will gain access to our dedicated online members portal where you will be able to book, change and cancel flights effortlessly.

What are Flight Credits?

Flight Credits are used to book a seat on any of our private flights. A one-way flight between Singapore and Kuala Lumpur uses 1 Flight Credit, while a one-way flight between Singapore and Jakarta uses 2 Flight Credits.

Unused Flight Credits at the end of the month will continue to be available for 30 days. After 30 days, any unused Flight Credits will be forfeited.

What if the flight I want to book is full?

If a flight is full, you will have the option to add your name to the waiting list. You will be informed of any changes and given priority to reserve a seat (if it opens up) according to the order of the waiting list.

 

We encourage our members to book flights early in advance to secure their preferred dates and times.

How many flights may I reserve?

You may reserve seats up to the total number of Flight Credits you have available in your account.

Can I invite someone to join me on the flight?

Absolutely! In fact, both Professional and Premium members enjoy complementary Guest Passes. We highly encourage our members to share the private flight experience with their family and friends through our Guest Pass programme.

What if I want to change or cancel my flight?

You will be able to cancel or change your flight effortlessly from the online members portal. All changes and cancellations made 24 hours before departure are free of charge. 

Routes & Airports
Where does ASCEND fly?

At launch, ASCEND Air will have regular flights between Singapore, Kuala Lumpur and Jakarta frequently. ASCEND Air will fly to and from Seletar Airport in Singapore, Subang Airport in Kuala Lumpur and Halim Airport in Jakarta.

ASCEND Air caters to the needs of frequent travellers in the Southeast Asia region and our future expansion plans include Bangkok and Bali.

What other services do you provide at the airport?

ASCEND Air members will receive lounge access at all airports that we serve. The lounge is equipped with WiFi, drinks and snacks, and is a perfect place to both work and/or relax. Our Customer Experience team will also be on site to assist you with checking in.

AS FEATURED IN

Have a question?

Chat with us: +65 6817 7868

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ASCEND Air does not own or operate any aircraft. ASCEND Air arrange travel and other services solely as a manager of the ASCEND membership programs and as agents of the membership. All flights arranged by ASCEND Air for its members are performed by independent, third party licensed and registered air carriers.

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